Customer Experience Management

Customer Experience Management by Dane Bauerle

Increase Revenue. Decrease Churn.

Customer Experience Management (CXM) is a comprehensive means of auditing your customers’ entire experience. The process addresses the full spectrum of their wants and needs, and how your company can maximize the value you provide to them.  Research suggests that companies who offer the best all-around customer experience reduce customer churn and increase customer referrals.  Our Customer Experience Management Program does just that.  We guide your business through identifying the current Customer Experience, help you build a plan for the preferred customer experience, then assist in launching your own Customer Experience Program.

Professional Improvement Designed For Adults

Professionals respond better in face-to-face facilitator lead training. To avoid ‘information overload’ we deliver ten 90 minute workshops spaced over time in pre-scheduled intervals. Research clearly shows that adult learners tune out when subjected to long, content-heavy training events. What do learners want? Bite-sized chunks. Learners engage in training and activate concepts in the workplace it if it's delivered in short segments that focus on ONE skill per session.